Privacy Policy

Last Updated: September 23, 2025

1. Introduction

Welcome to Pinko-Play.ca. We value your trust and are dedicated to protecting your personal information. This Privacy Policy explains how we handle your data when you use our website and services. By registering or playing on our platform, you agree to this Policy.

The site is operated by Carlitta N.V., incorporated in Curaçao with registration number 162777, headquartered at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. We are licensed by the Curaçao Gaming Control Board under license OGL/2024/1516/0841.

2. Information We Collect

When you interact with our services, we may collect:

Account Data – email, username, password (encrypted), preferred currency.
Identity Verification Data – ID documents, proof of address, age verification (to meet AML/LOK compliance).
Payment Data – deposits, withdrawals, transaction records, and payment methods.
Technical Data – IP address, device/browser information, cookies, session logs.
Support Data – emails, chat logs, support tickets.
Marketing Preferences – opt-ins, communication history, preferences.

3. Use of Data

We process your personal data for:

Setting up and managing player accounts.
Handling payments and withdrawals securely.
Meeting legal obligations (AML/CTF, LOK, taxation).
Detecting and preventing fraud.
Providing customer service and resolving disputes.
Sending marketing communications (only with consent).
Improving site functionality and user experience.

Our processing is based on contract performance, legal obligations, legitimate interests, and consent.

4. Sharing Information

We may disclose your data to:

Regulators – Curaçao Gaming Control Board, Financial Intelligence Unit, tax authorities.
Payment Providers – banks and processors for transactions.
Identity Verification Services – to ensure compliance with KYC.
Technical & Hosting Providers – for secure infrastructure.
Customer Support Tools – for efficient service.

We do not sell or rent your data to third parties.

5. Retention of Data

Your personal data is stored only for as long as necessary to:

Deliver services.
Meet regulatory and legal requirements.
Handle disputes and enforce agreements.

When no longer needed, your data will be securely deleted or anonymized.

6. Cookies

Pinko-Play.ca uses cookies to ensure site functionality, enhance performance, and remember preferences. Some cookies are essential, while analytics/marketing cookies require your consent. You can control cookies via your browser settings.

7. Age Restrictions

Our services are for players 18+ or the legal gambling age in their jurisdiction. Accounts belonging to minors will be closed, deposits refunded, and winnings forfeited.

8. Your Rights

You have the right to:

Access your data and request a copy.
Correct inaccurate information.
Request deletion where applicable.
Restrict or object to processing.
Withdraw consent (if applicable).
Request data portability.

To exercise your rights, email us at [email protected].

9. International Transfers

Your data may be transferred outside your country, including to Curaçao. We apply safeguards like Standard Contractual Clauses (SCCs) when required by law.

10. Policy Updates

This Privacy Policy may be updated. Changes will be posted here with the “Last Updated” date revised. Continued use of our site indicates acceptance of the updated policy.

11. Contact Us

If you have questions or requests regarding your data, contact us at:

📧 [email protected]
📍 Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao